Dkok box Privacy Policy — Your data is safe with us

Dkok box is an internationally licensed online betting and gaming platform. We place the highest importance on our users' privacy. This Privacy Policy explains how dkok box collects, uses, and protects your personal information.

This policy applies to dkok box's website, mobile app, and all other digital services. Whether you access dkok box from Bangladesh or anywhere else in the world, this Privacy Policy applies to you equally.

• This policy was written in Bengali and the Bengali version shall be considered authoritative.
• Dkok box may update this policy when necessary — any changes will be announced via a notice on the platform.
• This policy applies in conjunction with our Terms & Conditions and Responsible Gaming policy.
• Dkok box is strictly prohibited for users under the age of 18.

Dkok box may collect your information in various ways. We only collect what is genuinely necessary to provide our services. Below is a detailed breakdown of what we collect.

We never collect sensitive information (such as religious identity, political views, or health data) without your explicit consent.

Dkok box uses your information only for specific purposes. We never use your data for anything unnecessary. Our intended uses are clearly outlined below.

• Account Management: Your information is used to create, verify, and manage your account.
• Payment Processing: Your financial information is used to process deposits and withdrawals.
• KYC Verification: Age and identity are verified to meet legal requirements.
• Customer Support: Your information is used to resolve issues and provide support.
• Fraud Prevention: Your data is analyzed to maintain account security and prevent fraud.
• Service Improvement: Anonymous analytics are used to improve the overall platform experience.
• Legal Obligation: Data is retained to meet regulatory requirements.
• Contact: With your consent, your information is used to send you offers, bonuses, and updates.

Dkok box never sells your personal information. In certain situations, we may share data with third parties — only to the extent necessary and under strict contractual agreements.

• Payment Processors: Relevant information is shared with payment gateways such as bKash, Nagad, Rocket, and others to complete transactions.
• KYC Verifier: Your information may be shared with licensed verification agencies for identity verification purposes.
• Legal Authority: We are legally required to provide information when ordered by a court or requested by a regulatory authority.
• Fraud Prevention Partner: Relevant information may be shared in connection with investigations into money laundering or fraud.
• Technology Partner: Only minimal data is shared with technology partners who help operate the platform.

Dkok box uses cookies and similar tracking technologies on its website to enhance your browsing experience and ensure the platform functions properly.

• Essential Cookies: Required for login sessions, security, and core functionality — disabling these will prevent the site from working properly.
• Performance Cookies: Anonymous data is collected to understand which parts of the site are used most.
• Functionality Cookies: Used to remember your language preferences and location settings.
• Marketing Cookies: Used to show relevant promotions — you can turn these off at any time.

You can manage or block cookies through your browser settings. However, disabling essential cookies may cause some features on dkok box to not function properly.

Dkok box retains your data only for as long as it is needed. All information is kept while your account is active. After closure, certain data may be retained for a defined period for legal and regulatory purposes.

• KYC documents and identity information: retained for up to 5 years after account closure.
• Transaction records: retained for up to 7 years after account closure (in accordance with financial regulations).
• Customer support communications: retained for up to 2 years after a case is resolved.
• Marketing data: deleted immediately upon opt-out.

As a dkok box user, you have certain important rights over your personal data. We respect these rights and are committed to helping you exercise them.

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any information that is inaccurate or incomplete.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Right to Data Portability: You may request a copy of your data in a structured, readable format.
• Right to Object: You may opt out of having your information used for marketing purposes.

To exercise any of these rights, email us at support@dkokbox.com. We typically respond within 30 days.

Dkok box strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.

• Age verification is carried out at the time of registration.
• Age verification documents are checked as part of the KYC process.
• If a minor is identified, the account is closed immediately.
• Any information identified as belonging to a minor is deleted immediately.

Dkok box may update this privacy policy from time to time, due to business growth, changes in law, or technological improvements. We always communicate updates transparently.

• A notification will be sent to your registered email when significant changes are made.
• For minor changes, a notice will be posted on the website.
• The date of any change will always be noted at the top of the policy under the "Last Updated" section.
• Continued use of the platform after an updated policy is published will be considered acceptance of the new policy.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch. Our dedicated privacy team is always ready to help.

We are committed to responding to your privacy-related requests within 30 days. If a matter requires more time, we will notify you in advance.